Are you a Registered Nurse passionate about reproductive rights and patient-centred care? Do you want to provide inclusive, pro-choice, and non-judgmental care to patients and their families? Join our dedicated team at the CARE Program at BC Women’s Hospital, where you’ll play a vital role in supporting patients in a respectful and empowering environment.

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Program Coordinator, Ambulatory Care works collaboratively as part of an interdisciplinary team, within a trauma informed model of care and Indigenous Cultural Safety lens, the Program’s philosophy and goals, and the British Columbia College of Nurses and Midwives’ (BCCNM) Standards of Practice.  The Program Coordinator provides overall leadership, supervision, guidance to designated staff, coordinates the delivery of care and clinical management of the assigned unit(s)/program, develops rotations, approves leaves and overtime, monitors unit activities, makes training/staff development decisions, and completes annual performance reviews and professional development plans with assigned staff members.  Facilitates efficient patient flow and access within and between units/programs/clinics.  Provides leadership in the planning and implementation of innovative approaches for delivering quality and efficient services. Ensures a high standard of patient care by being a clinical resource for staff and supporting staff training and development.  Promotes education, research, and best practices.  Consults and collaborates with interdisciplinary team members, the leadership team and other health care professionals/providers to achieve excellence in patient/client and family centered care and enhancement in the quality of life consistent with established policies, standards of practice and philosophy of BC Women’s Hospital and Health Centre.

Duties/Accountabilities:

1.    Oversees and accountable for the provision of care of the unit/program and overall effectiveness of care.  Coordinates and delegates patient assignments, develops master rotations and daily schedules, approves vacation, short term leaves and overtime, and monitors unit/program activities. Implements and monitors the unit/program’s budget and optimal use of resources, identifies systems for improving resource utilization, evaluates patient care products/equipment, identifies, and makes new equipment purchases required.
2.    Coordinates daily patient flow and patient care related activities within and/or across the assigned unit(s)/program and is responsible and accountable for making critical front-line decisions regarding patient flow/patient care assignments and responding to work-load/clinical escalations.  Collaborates with other areas/external resources to solve operational problems, facilitating continuity of nursing care. Advises the Program Manager of any urgent patient care issues or concerns.
3.    Supervises program staff through monitoring the staff’s clinical performance and defines areas for improvement.  Completes annual performance reviews and professional development planning for nursing and allied staff in collaboration with appropriate practice leads. Discusses and clarifies performance expectations with staff, provides written input into employee performance evaluations to promote quality work performance, documents performance issues and provides input to the Program Manager regarding probationary period extensions and disciplinary action.
4.    Collaborates with the Program’s various leadership positions, and others to provide input for staff educational needs and develops plans for continuing education and professional development.  Leads staff education, training, and development activities in collaboration with Program Manager, Clinical Educator, Practice Leaders, or other designated personnel, by conducting needs assessments of individuals/teams, coordinating, or demonstrating new knowledge/skills/procedures, role modeling, supporting autonomous practice, promoting a learning environment and arranging in-service sessions and orientations as required.  Maintains records and identifies and schedules staff attendances at yearly updates.
5.    Oversees the recruitment and selection of new nursing staff including attending interviews, assessing clinical skills and making hiring decisions.  Collaborates with appropriate Practice Leads in the selection of allied health staff by reviewing applications, attending interviews, and providing recommendations.
6.    Identifies opportunities and resources (e.g. rounds, communities of practice, journal clubs) to promote staff awareness and support knowledge sharing. Facilitates evidence informed nursing and allied health practice and interdisciplinary research by identifying issues and practices which require research, by reviewing relevant literature/resources and participating in research activities. Oversees the collection of statistical and performance data and ensures reporting requirements/submissions are met; shares relevant research findings with the team by collaborating with the team to change practices in response to research findings. Promotes and supports Knowledge Translation activities and evaluates results.
7.    Participates in the orientation of new staff by providing support to preceptors and preceptees, monitoring and evaluating the progress of new staff members through consultation with preceptor and clinical educators and communicating staff performance and development information to the Program Manager. Develops and maintains standard onboarding orientation and education procedures, documents performance issues and provides input to the Program Manager regarding probationary period extensions.
8.    Participates in students' clinical experience and/or works with Clinical Educator or designate by assigning staff to students to meet students' learning needs. Collaborates with the preceptor to assign patients to allow for student’s maximum learning. Gathers feedback from students and staff regarding their experience to identify opportunities and formulate recommendations to the Program Manager for quality improvement.
9.    Facilitates the evaluation of services to ensure program and service needs are met by planning, developing, and evaluating patient care in the unit/program by assessing clinical practices and systems.  Develops and formalizes new and/or revised procedures, standards, and criteria in conjunction with the interdisciplinary team and patients/families based on organizational processes.
10.    Integrates quality improvement and risk management principles and activities into nursing and allied health practice for assigned areas through evaluating effect of changes in care practice, generating recommendations for alternate approaches, following up on incident reports, conducting safety audits, taking corrective actions, and recommending changes to selected policies, procedures or protocols.  Maintains awareness of all necessary legislation, regulations, requirements, client needs, industry trends, technology, and protocols to ensure current policies, standards, and protocols are relevant, safe, effective, current and cost effective.
11.    Participates in patient care meetings as a member of an interdisciplinary team by providing input on a variety of care issues, practice effectiveness and administrative decisions according to patient care standards. Promotes quality of care by consulting and collaborating with interdisciplinary team members to help establish processes to achieve goals of care considering the patient’s physiological, psychiatric, psychological, spiritual, and sociocultural needs. Provides direct patient care and clinical activities as needed on a day-to-day basis.  

**IMPORTANT INFORMATION**

• NBA internal positions are posted on Tuesdays and Thursdays for a period of 72 hours.
• A selection decision will be made within 7 business days of the posting closing date.
• If an interview is required, you must be available. Interviews are scheduled for the week of February 18, 2025.
• The successful applicant has 48 hours to accept or decline the position.
• If you will not be available to accept or decline the job offer during the selection process, you must assign a designate that the Hiring Leader may contact during your absence. Please ensure you have clearly identified your designate on your resume or cover letter.
• If you have any questions regarding this new process, please contact the Internal Jobs Help Desk by email at internaljobshelpu@phsa.ca.