Role Summary

In accordance with the Mission, Vision and Values, and strategic direction of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Business Analyst (Analyst) supports the strategic and operational decision-making process of the Integrated Research Informatics Services (IRIS) Innovations team at BCCHR. The Analyst is responsible for business planning services, business case development, business process improvement, strategic planning, and the implementation of strategic projects and improvements of the IRIS Innovations team. The role collaborates with various stakeholders to develop solutions for their business issues and provides strategic and comprehensive advisory services which assist in improving productivity, efficiency, strategic resource allocation and operational excellence. The Business Analyst contributes to creating a strong team environment by fostering trust and mutual respect, and supporting open dialogue on issues that allow for the optimization of IRIS innovation’s projects and strategic goals. The role also supports BCCHR’s efforts to continually improve on the high quality of service provided to BCCHR’s research community.

Key Accountabilities

• Acts as a consultative partner by providing specialized expertise, analysis and advice to internal and external stakeholders to support the delivery of strategic programs and initiatives efficiently and effectively. Works closely with business leaders to review and develop process orientation, redesign end-to-end activities (current and future state), drive project requirements, develop institutional policy, develop implementation strategies and identify non-value added work.
• Supports the goals and objectives of the BCCHR IRIS Innovations team with interventions such as change initiatives, strategy and planning facilitation, process re-design, role clarification, and restructuring. Provides support to the organization in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness.
• Proactively identifies opportunities for process improvement that could result in added value, operational efficiencies or cost efficiencies and resolves complex issues, and makes recommendations for new approaches to issue resolution.
• Leads and manages multiple projects within IRIS and across functions including developing and setting milestones, project timelines and project plans in response to broader organizational priorities.
• Provides structure and order to undefined problems and/or large scale problems, making them easier to solve, and uses systemic thinking in devising solution options
• Researches, identifies, develops and recommends best business practices for strategic business initiatives which support the broader scope of BCCHR’s vision and strategic goals.
• Gathers and analyzes information, anticipates and recognizes problems and opportunities, creates and evaluates alternatives, engages in continuous assessment and improvement to develop solutions, manages internal communications and makes appropriate recommendations regarding business processes and planning.
• Facilitates implementation of business process changes, assists in the development of capital and noncapital business cases, and participates in special projects as required.
• Performs other related duties as required.

Qualifications

A level of education, training, and experience equivalent to a Master’s degree in Finance, Business or a related discipline and a minimum of five (5) to seven (7) years of recent related experience, including experience in program and business case research and development, preferably in a large, multi-site healthcare environment

Ability to apply critical thinking and analysis of operational problems and recommend innovative solutions. Demonstrated understanding of the operations of a research Institution.   Demonstrated superior customer service skills. Knowledge and experience in project management, strategic planning and project implementation. Strong verbal and written communication skills. Demonstrate ability in preparing professional reports and presentation materials. Ability to work under pressure and multi-task without supervision. Ability to communicate complex and technical ideas in simple language. Demonstrated ability to perform accurate advanced data manipulation, analysis and information presentation using word processing, database and statistical software. Demonstrated administrative, organizational, work planning skills.