REMEMBER TO USE YOUR PHSA ID # WHEN APPLYING (BCAS employee # no longer valid)
Posting : EB 24:408
Posted: October 25, 2024
Closes: November 08, 2024
Virtual Testing: November 12-19, 2024
Double Plug-in session: November 13-23 , 2024
Interviews: TBD
EMCT Training Date: January 28, 2025
BCAS intends to fill ten (10) vacancies for Full-Time Irregularly Scheduled Emergency Medical Call Takers (EMCT) in the Vancouver Dispatch Operations Centre.
Applicants to both EMD and EMCT positions are selected based on Article 13.01 for qualified bargaining unit applicants and 13.04 for unqualified internal and external applicants.
Please note should you accept a position and subsequently rescind acceptance you are not guaranteed to be placed back into your current position.
Upcoming Career Opportunities for Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:
- Vancouver Dispatch Operations Centre, 2955 Virtual Way, Vancouver, BC V5M 4X6
You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen to what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.
What you’ll do
The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:
- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment.
- Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
- Take a leadership role while actively building relationships with team members and callers.
- Actively seek win-win solutions, always, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion
To learn more about this role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker
What you bring
Initial Qualifications:
- Completion of Grade 12 or equivalent
- Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training
- 2+ years’ experience in customer service
- Experience in a call centre is an asset
- Fluent spoken and written English
Additional Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
Shortlisted candidates will be invited to an information session and successfully complete the following assessments:
- CritiCall Online Simulation
- Listening and Data Entry Test
- CritiCall Personality Screening Test
Please note:
- typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: (https://www.typingtest.com/)
- successful internal candidates who do receive an offer will need to obtain a satisfactory Hearing Test before the first day of EMCT training.
Next Steps in the Recruitment Process:
- Shortlisted candidates will receive an email invitation to participate in CRITICALL - a virtual testing session. To be considered for this position, your attendance is required. The testing session will be approximately 1.5-2.5 hours.
- Successful candidates will then be asked to complete a pre-screening personality assessment – this is not an elimination test, but a tool used to determine best fit from our candidate pool.
- Applicants who are shortlisted from these tests will be contacted to come into the centre to complete a Double Plug-In (DPI), which is an IN-PERSON observation shift, where you will listen to live calls while paired with an experienced call-taker.
- As a final step, you will be invited to a behavioural based interview.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, and development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services, and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, psychological health & safety programs and holistic wellness resources.
- Generous vacation entitlement
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Irregular, full-time
Wage: $32.60hourly
Location:
- Vancouver Dispatch Operations Centre, 2955 Virtual Way, Vancouver, BC V5M 4X6
Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year.
We invite you to apply at: http://www.bcehs.ca/careers where you can register for the first time or enter your Username and Password to re-access your profile on our system, and submit your resume and cover letter.
What we do
BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).
PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
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BC Emergency Health Services employees are advised that Talent Acquisition will only contact employees regarding this employment bulletin using the employee’s contact information contained in the Human Resources system or BCEHS Email.
It is very important that your contact information is up to date with Human Resources. If you would like to make changes to your contact information, you can complete a form to do so and submit it to Records and Benefits. You can find the form at: Employee Address Change Form (the form may take a few minutes to load).
We are here to help – If you have any questions, please do not hesitate to contact the PCCP Recruitment Help Desk:
PCCP Recruitment Help Desk
Phone: 604-675-7470
Toll Free: 1-844-675-7470
Email: PCCPRecruitment@bcehs.ca
(Please add this address to your address book to ensure any communication is not filtered to your spam/junk folders)
Hours: 08:30 – 15:30, Monday to Friday (excluding Statutory Holidays)
