Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Patient Care Coordinator works collaboratively as part of an interdisciplinary team and within a trauma informed model of care and Indigenous Cultural lens, coordinates patient/client care activities in a defined area of clinical expertise and provides leadership, supervision and guidance to designated staff. Facilitates efficient patient/client flow and access within and between units/programs/clinics. Provides leadership in the planning and implementation of innovative approaches for delivering quality and efficient services to support/promote health and illness prevention strategies for patients/clients with complex mental health and/or substance use issues. Ensures a high standard of patient/client care by acting as a clinical resource for staff and supporting staff training and development. Assists the Clinical Services Manager (CSM) or designate with performing administrative duties and coordinates staffing, scheduling and clinical research activities, ensuring optimal use of client care resources. Promotes education and research.  Consults and collaborates with interdisciplinary team members, the leadership team and other health care professionals/providers to achieve excellence in patient/client and family centered care and enhancement in the quality of life consistent with established policies, standards of practice and philosophy of BC Mental Health and Substance Use Services.

Qualifications:

Education, Training and Experience

•    Graduation from an approved School of Nursing with current practicing registration as an RN or RPN with the British Columbia College of Nurses & Midwives (BCCNM).
•    Completion of post basic specialty nursing certificate/program if applicable, and three (3) years' recent, related experience in the designated clinical area, including working with the applicable population group when indicated, and one (1) year's related administrative/supervisory experience or an equivalent combination of education, training and experience.
•    Valid BC Driver's License and access to personal vehicle for local area travel may be required.

Skills and Abilities

•    Knowledge of mental health illnesses, substance use and concurrent disorders and treatment, and of the principles of recovery.
•    Knowledge of Psychosocial Rehabilitation methodology, substance dependency and substance use treatment, psychopharmacology (indications and side-effects) and psychotherapeutic and counseling skills.
•    Knowledge of Trauma-Informed Practice and its application to the defined population of clients
•    Demonstrated ability to provide effective leadership, supervision, work direction and consultation.
•    Demonstrated ability to conduct comprehensive mental health and substance use clinical and risk assessments, utilizing relevant tools and rating scales, and formulate a treatment plan, participate in transition planning and provide crisis intervention.
•    Ability to apply knowledge of theory and practice to a case management process.
•    Demonstrated ability to communicate (orally and in writing) and collaborate effectively with patients/clients and their families, coworkers, physicians, other health care staff, and staff of external agencies.
•    Knowledge of primary, secondary and tertiary care programs and relevant, community resources.
•    Knowledge of health care disciplines and their role in client/family care and service provision.
•    Knowledge of evidence informed nursing practice related to designated clinical area.
•    Knowledge of legislation and government policies and procedures that relate to patients/client, including the BC Mental Health Act.
•    Demonstrated ability to develop and deliver educational materials for staff/patients/clients and families based on education theories, principles and best practices.
•    Demonstrated ability to promote a supportive, creative learning environment and lead continuous quality improvement.
•    Demonstrated critical thinking and problem solving skills.
•    Demonstrated ability to effectively plan, organize and prioritize work.
•    Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
•    Demonstrated ability to set priorities, adjust to unexpected events, mediate and deal with conflict.
•    Demonstrated ability to effectively lead change and support staff through transitions.
•    Knowledge of basic research, e.g. research ethics, research question, hypothesis and qualitative and quantitative data analyses methods
•    Demonstrated ability to perform CPR.
•    Demonstrated computer literacy to operate a computerized client care information system as well as applicable word processing, spreadsheet and database software applications.
•    Ability to operate related equipment.
•    Demonstrated physical ability to perform the duties of the position.

**IMPORTANT INFORMATION**

• NBA internal positions are posted on Tuesdays and Thursdays for a period of 72 hours.
• A selection decision will be made within 7 business days of the posting closing date.
• If an interview is required, you must be available. Interviews are scheduled for the week of November 4, 2024.
• The successful applicant has 48 hours to accept or decline the position.
• If you will not be available to accept or decline the job offer during the selection process, you must assign a designate that the Hiring Leader may contact during your absence. Please ensure you have clearly identified your designate on your resume or cover letter.
• If you have any questions regarding this new process, please contact the Internal Jobs Help Desk by email at internaljobshelpu@phsa.ca.