Not site-specific, incumbent can choose preferred HLBC location (Burnaby or Langley)

 

To meet the needs of business continuity and safety standards there may be occasions that you will be required to work at our alternate site. All reasonable efforts will be made to provide you with as much notice as possible in these cases.

 

Candidates must be able to commit to attending orientation and preceptor shifts. Travel to both sites will be required during the Orientation and Training class.

 

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and clinical guidelines.  Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse competently applies the nursing process of assessment, planning, implementing, evaluating and documenting care to contact centre clients.  Using a variety of specialized communications and information technologies, telenursing activities focus upon enhancing clients’ ability to improve their health and make sound health care decisions.

Qualifications:

Education, Training and Experience
• Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses and Midwives (BCCNM).
• Minimum three (3) years recent related experience in acute care, community health, public health or continuing care.
Skills and Abilities
•      Ability to work in a fast paced, multi-faceted contact centre environment.
•      Ability to communicate efficiently and effectively both verbally and in writing.
•      Demonstrated listening skills.
•      Ability to keyboard a minimum of 30 wpm.
•      Demonstrated computer skills and experience with relevant software such as MS Word and contact centre applications.
•      Ability to operate related equipment.
•      Ability to teach.
•      Ability to work as a member of a team.
•      Ability to work in a highly monitored work environment
•      Demonstrated analytical and problem-solving skills.
•      Ability to prioritize and organize work.
•      Physical ability to perform the duties of the position.
Competencies
• Service Orientation
• Results Focused
• Problem Solving and Judgment

 

**IMPORTANT INFORMATION**

• NBA internal positions are posted on Tuesdays and Thursdays for a period of 72 hours.
• A selection decision will be made within 7 business days of the posting closing date.
• If an interview is required, you must be available. Interviews are scheduled for October 28, 2024.
• The successful applicant has 48 hours to accept or decline the position.
• If you will not be available to accept or decline the job offer during the selection process, you must assign a designate that the Hiring Leader may contact during your absence. Please ensure you have clearly identified your designate on your resume or cover letter.
• If you have any questions regarding this new process, please contact the Internal Jobs Help Desk by email at internaljobshelpu@phsa.ca.