Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Under the general supervision of the Team Leader, the Employee Support Centre Analyst acts as a first point of contact for employees. The Employee Support Centre Analyst is responsible for identifying, investigating, analyzing information and providing support and resolution for pay scheduling enquiries in accordance with the collective agreement. The Employee Support Centre Analyst also provides assistance to employees with navigating WMS systems.

Duties/Accountabilities:

1.    Identifies and investigates pay enquiries, errors and discrepancies by utilizing multiple systems to review various records/pay periods, analyze information, determine reason for problem or discrepancy and take the appropriate course of action to ensure employees’ pay enquiries are resolved accordingly.  

2.    Coordinates with ERB, Scheduling, Timekeeping, Payroll and Human Resources to make necessary adjustments and calculations to ensure accurate payment recoveries and corrections are made as required according to established guidelines.

3.    Responds to employee enquiries by providing information and guidance on scheduling practices and processes; answers employee enquiries regarding collective agreements and HR policy topics such as premium application, overtime, leave and pay.

4.    With authorization from the Manager, submits timesheets to Payroll for processing as required.

5.    Logs, triages, tracks and escalates issues to Team Leader / Supervisor as required.

6.    Compiles and analyzes tracking data; prepares and organizes reports and communicates findings to management.

7.    Provides input or suggestions to support service improvement and system enhancements as required.

8.    Reviews and provides feedback on relevant reference material and documentation to enable consistent application of practices as required.

9.    Performs other related duties as assigned.

Qualifications:

Education, Training and Experience

•    Grade 12 and three years' recent related experience or an equivalent combination of education, training and experience.


Skills and Abilities

•    Ability to communicate effectively both verbally and in writing.
•    Ability to deal with others effectively.
•    Physical ability to carry out the duties of the position
•    Ability to organize work.
•    Ability to operate related equipment.